EWM postage and Packing policies and approach.

Those are our goals & intentions.
• We don’t want to make money out of postage.
• We want to offer FREE postage on orders over a certain value.
• We want a simple system for you to understand and for us to operate on the webstore.
• We send all orders by Royal Mail and ALWAYS get proof of postage.
• If a customer has paid postage and their fee allows, we will always upgrade to first class.

All services assume Standard Postage and delivery times are from when order is posted.

All UK Address

  • Delivert time: 2 to 4 days
  • Minimum Postage: £3.50
  • Orders up to £150: 10% of order value
  • Orders over £150: FREE

Western European

  • Delivert time: 3 to 7 days
  • Minimum Postage: £5.00
  • Orders up to £150: 15% of order value
  • Orders over £150: FREE

Eastern European and Scandinavia

  • Delivert time: 5 to 10 days
  • Minimum Postage: £5.00
  • Orders up to £150: 15% of order value
  • Orders over £150: FREE

Islands near/in Europe

  • Delivert time: 5 to 10 days
  • Minimum Postage: £5.00
  • Orders up to £150: 15% of order value
  • Orders over £150: FREE

United States of America and Canada

  • Delivert time: 5 to 10 days
  • Minimum Postage: £6.50
  • Orders up to £150: 20% of order value
  • Orders over £150: FREE

Australia & New Zealand

  • Delivert time: 5 to 12 days
  • Minimum Postage: £7.00
  • Orders up to £150: 20% of order value
  • Orders over £150: FREE

These rates reflect the “average cost to post” for the majority of orders we send. Some will cost more, some will cost less. We take the chance that these rates cover the overall costs for postage we will incur. We do not charge OR allow for packaging in these costs. We have been able to include a POST FREE rate as well. Refer to our earlier “goals & intentions”. Any web store operating the complex UK Royal Mail postage system these days will struggle to come up with a simple, easy to operate system unless you weigh every item, and spend hours and lots of money on entering all the many possible computations across 1500 product to every country in the world! What we now have is an easy to use, easy to understand and easy to operate system. Big thank you to Andy who designed it for us.

If you want your order sent as signed for/recorded, with additional compensation cover (£50) or by a courier like UPS, we are happy to do this and will only charge you the difference in costs from what you paid.

Simply request this via the text field on your order and I will contact you when the order is ready for dispatch with the additional costs if required.

Times to post
• We aim to dispatch all orders within 14 days of an order being received.
• For orders that have items painted by us, we aim to make, paint and dispatch these within 28 days.
• When an item we stock from one of our partner companies goes out of stock, we will give you :
• the option of waiting for our restock from that supplier,
• post any other items separately and then post the item when its back in stock,
• or offer you a refund for that item.

Typically, all orders are dispatched the same week as ordered.

I have listed the Royal Mails “estimated” delivery times to those parts of the world illustrated in the table above.

LOST ITEMS.
Please see our lost items policy.